Client Reviews
The staff at Peak Retreats are the best. Everything happened as planned. Also, it is good to be able to call, and to speak to someone who knows what is happening. We also found that where they did not (rare) they found out and promptly called back to update us. I cannot praise the staff, the service, and general vibe enough.
An excellent company, they are so responsive and attentive to detail, and patient with their advice!
We were very impressed with the care and concern shown after a rock fall closed the road to the resort. Although this didn’t impact us that much we thought the level of customer service shown was outstanding. Thank you.
We had major problems reaching the resort because of rockfalls on the main road into the Alps. Peak Retreats were incredibly good at keeping in touch and advising us regarding what to do. They contacted us by both phone and email which was incredibly helpful during a very stressful situation. Once reaching La Rosiere we had a fantastic time.
We always ski holiday with Peak Retreats and have had no problems so will continue to do so. Can’t recommend them enough, great service always.
Such a simple and complete service. Why go elsewhere?
I highly recommend the wonderful staff. We also loved the village of Samoëns and it really met our requirements, so staff gave excellent suggestions. Thank you!
Thank you to the Peak Retreats team for another superb holiday.
After providing the ski holiday criteria for 12 people I was looking for, Peak Retreats staff curated an excellent holiday - thank you.
Huge thanks to Peak Retreats for making it all so smooth and easy. You really have got your formula right…and 8-9 years after our first experience with Peak Retreats, you still maintain the same high standards and quality of service.
Another really good experience with Peak Retreats so thank you, will definitely use you again!
Many thanks! Another great family holiday thanks to Peak Retreats. Peak retreats staff were very helpful and efficient.
A big thank you - whenever we call Peak Retreats, it doesn't matter who we talk to, they are all so nice, knowledgeable and helpful. Really, really appreciate it.
Alexane was well located in the center of Samoëns, we loved the pool, hammam, jacuzzi and the reception area. All the staff were lovely-so friendly and helpful.
All the staff at peak retreats were so helpful, informative, understanding and quick to respond to my many questions!
Really helpful and quick replies from everyone, all no hassle and speedy so a great office team. Made it all much more stress free. Thank you.
Great and knowledgeable service from the team, have recommended peak retreats to three other families this year, who all visited the same resort this year!
Thank you for helping to make another great holiday.
Thank you Peak Retreats! We had a lovely holiday and can’t wait for the next trip!
Fabulous service from Peak Retreats, accommodation, ski hire and lessons. It was so easy to let Peak Retreats organise it all and I loved having all the docs sent to me in advance. Everyone was polite and pleasant to speak to, much appreciated! Gold star service.
You made it super easy. Thank you.
Our first family ski holiday. What a wonderful one! We are all very keen to do the same again. Brilliant memories
Our thanks for organising all aspects of our holiday most efficiently and for excellent customer service year round for over fifteen years!
Peak Retreats is so easy, knowledgeable and professional, already pre paid to try and sort next year's holiday for 2 families.
Overall very happy and the service received from your team was excellent.
We have used Peak Retreats every year for the last ten or so years, and Peisey Vallandry for the last five! Says it all!
The assistance from all the staff at Peak Retreats was excellent
We love the Peak Retreats service and range of accommodation on offer. It’s the choice of apartments that really does it for us!
We always use Peak Retreats and would highly recommend them they are excellent.
Peak Retreats staff are genuinely exceptional, informed, efficient and very friendly.
Thanks for organising a great holiday. All went exactly to plan.
Great customer service!
As always, good support from the team in Portsmouth, thank you.
We have booked with Peak Retreats for the last 10 years+ summer and winter, we wouldn't book with anyone else, always helpful & friendly and so easy to book.
We have always stayed here (Les Fermes de Samoëns) when visiting Samoëns, we have always found it to be excellent for our needs.
Staff at Peak Retreats provided an excellent, professional and friendly service. Information pack and all the ski details were excellent. Advice and knowledge from staff was fantastic. Loved the upgrade to flexi plus. Thank you.
The staff at PR are always very knowledgeable about the resorts and the accommodation. Thank you.
Flexiplus is excellent as it takes away all the stress.
We arrived in resort having forgotten our carefully prepared ticket pack including ski lift passes. I called Peak Retreats who worked with the resort ski pass people and replacement passes were waiting for us on Sunday morning for us to start skiing - no hassle, no delay... really impressive and very appreciated. You are an amazing team.
Eurotunnel LeShuttle lounge was awesome and so easy.
So lovely and helpful, so nice going through a travel agent!
The flexiplus eurotunnel service was a pleasure…so easy and the flexibility was so helpful.
Great holiday. Will be booking through Peak Retreats again for our ski holiday next year.
Eurotunnel LeShuttle Flexiplus a real bonus.
Peak retreats were excellent, any email / enquiry was extremely promptly replied to. No hassle with booking ski passes / school & hire all arranged for us thank you.
Having the Flexiplus option is a huge benefit to us.
Many thanks for a great holiday!
As always Peak Retreats can be relied on to provide fantastic quality holidays and excellent service. You don’t need to look elsewhere.
We changed our resort and accommodation 2 weeks before our departure date, Peak Retreats staff were incredibly helpful in making all the necessary arrangements to effect the desired changes.
Special mention for Peak Retreats, excellent communication throughout the week before departure regarding options. Put all at ease, well done.
Everything was extremely efficiently administered and all bookings worked as planned - looking forward to 2024.
We really like the Peak Retreats customer service and readiness to help with all things booking!
The provision of Flexiplus on the Eurotunnel LeShuttle is a big plus!
I would like to commend Peak Retreats who throughout was very helpful, professional and kind. Excellent staff in your office and very kind.
We were grateful to be able to speak to a senior member of the team on the emergency number later than normal office hours. The Peak Retreats reservations team are always helpful on the phone when we book holidays.
Booking was effortless and we will be booking again - thank you. I had a panic on the way home. I had mislaid my tunnel papers. I called and left a message (on a Sunday) and was called back swiftly which was helpful and reassuring.
We felt very well looked after.
Flexi-Plus with Eurotunnel LeShuttle crossing was excellent and an added bonus.
Keep on doing what you do well, that is why I have used you for years. Thanks for all the holidays.
Really impressed with the service and the ease. Would definitely book through you again if I go on a family ski holiday again.
Flexipass definitely worth it on a peak travel day.
Really appreciated the flexi plus ticket, that made a huge difference!
Staff are always really helpful on the phone especially when they must get loads of questions!
The booking process and administration were excellent and we appreciated the regular updates. An excellent holiday, well worth the wait, helped by excellent spring snow and 7 continuous days of sun.
Peak retreats have been amazing, so thank you, and we particularly like the FlexiPlus upgrade.
We liked the flexibility with Peak Retreats and the FlexiPlus on the Eurotunnel LeShuttle was brilliant with children. Thanks very much.
Already booked for next year and recommended to friends to join.
We were well looked after by Peak Retreats, we were well informed and confident because of the communication they kept, and will continue to use your service when we holiday next. Thank you.
Channel tunnel flexi pass included in the price is fantastic.
Our Peak Retreats contact was absolutely excellent! I bombarded her with queries and concerns throughout the process, and she responded, swiftly and thoroughly to everything. We are so grateful for her for making the booking process so easy.
Having a Flexiplus ticket for the Eurotunnel LeShuttle was fantastic, it was a highlight of the trip as it made travelling stress free.
Booking process was excellent with all members of the Peak Retreats team.
Good quality skis and boots, the staff in the shop took time to make sure the children had the right boots.
Will book again, always happy with Peak Retreats.
The Eurotunnel LeShuttle deal was a treat to have flexi plus as it is a long drive.
Being able to pre book the skis and passes is really convenient.
Thanks for an amazing first ski holiday with the kids and we're already looking forward to next year!
Flexi plus is one of the main reasons we use Peak Retreats, means we can stay an extra day if weather good and stay off resort.
Peak Retreat's flexibility and customer service throughout was outstanding.
Lift passes were posted to us the next day after booking, which is great service.
Came back to Peak Retreats after the first time we travelled with you 10 years ago - I wouldn't try anyone else now. It really works for us with the Eurotunnel LeShuttle Flexipass, and the range of accomodation is perfect for us.
Peak Retreat staff were amazing as always. You are so responsive when I phone or email - I never felt my enquiries were silly or dismissed, staff were always keen to help. This is what keeps me coming to PR for our skiing holidays, that personal touch.
Fabulous holiday. First time with Peak Retreats, and it was excellent. We will be travelling with you again.
As ever, absolutely no criticism of Peak Retreats, they always do a brilliant job.
Flexiplus on Eurotunnel LeShuttle was well worth, really takes the hassle out of journey planning.
Including Eurotunnel LeShuttle flexi plus tickets in the price really made the difference compared with other operators.
We have been regular customers of Peak Retreats over many years and would highly recommend.
Lovely holiday, well organised with good communication from Peak Retreats.
Ski hire shop great location and excellent service with no queues.
You have been amazing in your service and we were really glad to be able to holiday in 2022 and have booked again for 2023.100% reliable service.
Flexi pass crossing is really helpful especially on return.
Great service from PR staff as always.
We had a good week. The service we recieved from Peak Retreats staff was excellent throughout. The level of service we received is why we would recommend your company to ski friends.