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The French Alps ski specialist

Sales & Reservations Consultant

Peak Retreats, the leading French Alps specialist, is looking to recruit a Sales & Reservations Consultant.

Peak Retreats features over 75 ski resorts in France across its two brands (Peak Retreats and Ski Collection). Peak Retreats is the current holder of the Telegraph Travel award for Best Ski Operator, was the recipient of The Times Travel Editor's Award 2018, and has been voted Best Ski Company in Guardian and Observer Travel Awards multiple times. Peak Retreats also won Best Family Ski Operator in the Family Traveller Awards in 2018.

Sales & Reservations Consultant

Reporting to the Head of Sales and Reservations, the main responsibilities of the Sales & Reservations Consultant will be planning and organising clients' trips covering everything from accommodation and transport to lift passes and ski school. This is an exciting opportunity for a good communicator with a passion for travel who is committed to delivering excellent customer service.

The role involves dealing accurately, effectively and professionally with telephone, online chat and email enquiries from clients; advising clients on the best accommodation/resort for their party, sending out detailed quotes in response to enquiries, following up on quotes, making reservations on our dedicated system, liaising with suppliers and managing client follow up (e.g. ensuring all booking documentation is sent to clients).

Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the role. To support this, you would also be expected to maintain a high level of product knowledge for all our destinations and featured accommodation. Other duties, as discussed and agreed with a Manager, may include dealing with prices, making website updates, assisting with training new staff, sending out brochures and various literature.

 

We are looking for someone with:

  • An excellent telephone manner
  • Exceptional customer service skills
  • Good communication skills (written and verbal)
  • A team mindset
  • Superb attention to detail
  • The ability to work under pressure
  • A positive can-do attitude
  • Strong organisational and time-management skills
  • Basic knowledge of Microsoft Word/Excel/Outlook programs

Desirable qualities/skills/experience:

  • A passion for travel and more particularly skiing and snowboarding
  • Previous experience of the travel industry in a travel reservations environment
  • French language skills

Full training will be provided, including resort visits to France.

Job type: 
Permanent

Perks:
Discounted holidays & travel; educational trips to France

How to apply:
If you feel you are right for the role and would like to apply for this position email Alison Willis alison@peakretreats.co.uk and tell us why you feel you are the candidate we are looking for. Please also attach your full current CV.

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