Administration Team Leader Vacancy - Immediate
The main responsibilities of the administration Team Leader will be ensuring a complete follow-up of the bookings once the client has confirmed their holiday. Working with the team to ensure all the holiday arrangements fall into place and to resolve issues before customers travel to guarantee a seamless and personalised service.
The role involves supervising and coordinating the small administration team in preparing documentation for clients, liaising with suppliers when required, checking all booking elements, preparing and sending travel documentation to clients. The role also involves providing support to the Product Manager in contracting relevant ski products, collecting prices and ensuring that product descriptions are highly accurate at all times.
Other duties may include dealing with prices, making website updates, preparing statistics, some inventory set-up in the system.
Peak Retreats is renowned for its excellent customer service and therefore providing the highest standard of advice, care and support to our clients is an essential aspect of the job.
The ideal candidate will have:
- A high level of attention to detail
- Highly organised
- Excellent customer service skills
- Good communication skills - verbal and in writing
- Able to work under pressure
- A positive can-do attitude
- A challenging and inquisitive attitude by nature
- Numerate, with experience of working with technology, outlook, Excel & Word
- Fluent in French and English
- A previous experience in travel would be a clear advantage
- A passion for travel and more specifically in skiing and snowboarding would be a bonus
Working within Peak Retreats:
Peak Retreats is the leading French Alps specialist, and with its two brands (Peak Retreats, Ski Collection) features about 80 ski resorts in France in both Winter & Summer.
Peak Retreats, recipient of The Times Travel Editor’s Award 2018 was voted ‘Best Ski Company', Guardian and Observer Travel Awards as voted by readers in 2014, 2011, 2010, and 2009. ‘Best Family Ski Operator 2015’ at the Family Traveller Awards. ‘Best Independent Ski Operator 2006’ and ‘Best Tour Operator to France 2005’ by Maison de la France (now Atout France), the French Tourist Office.
It’s our people that make us a multi Award Winning company.
9.00-18.00 Monday to Friday. Occasionally some weekends during the highest peak periods. Lieu days are to be taken in agreement with your line manager.
28 days pa (including 8 bank holidays)
Discounted holidays & travel; educational trips to France
Based in Portsmouth
How to apply:
Apply via email telling us why you think you are the right candidate for the job and attaching your CV, to firstname.lastname@example.org (no agencies please)