How to book your Summer holiday with Peak Retreats

Checking availability

Visit our website and once you have found something you like, or just for advice, please call our reservations team on 023 9283 9310 to discuss your precise requirements. Or you can send an email to reservations@peakretreats.co.uk.

We should be able to confirm your reservation there and then but in some cases we will need to call you back. You can also hold options for up to 24 hours on your chosen accommodation. The option will expire if we do not receive a deposit, as outlined below. There is often considerable demand for the same accommodation during the peak weeks so it is advisable to book early to avoid disappointment. We also recommend that you have alternative choices and if possible other dates too.

Confirming your booking

In order to confirm your booking, we will need a deposit of 25% of the total holiday cost. Please note some preview prices have a lower initial deposit of £100-200 per apartment to secure any pre-reservation (please note however that pre-reservations are not confirmed bookings). In this instance, you will then require to make up the difference between the £100-200 and our normal 25% deposit when our final prices come out. It is only at that stage that your pre-reservation will become a confirmed booking. The deposit can be paid by bank transfer (to help combat fraud, we recommend that you call us before making payment via bank transfer in order to verify our bank details), cheque, Visa, MasterCard or any debit card such as Maestro or Delta. Commercial card payments will incur a 1.85% charge in respect of all transactions. We are unable to accept payment by American Express.

A confirmation/invoice will follow within 7 days of your booking. When you make your booking you must accept the terms of these booking conditions, on behalf of all your party and pay a deposit as detailed above. A contract will exist only when we issue our confirmation invoice. We strongly suggest that you do not make independent arrangements linked to the accommodation, such as flights until then. It is important that you check all your details shown on the confirmation invoice carefully to ensure they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue otherwise the details shown on the confirmation invoice will be presumed to be correct.

Paying the balance of your holiday

The balance of your holiday is due no later than 10 weeks prior to departure. If the booking is made less than 10 weeks prior to departure, the total cost of the holiday is payable immediately. The balance can be paid by bank transfer (our account details are shown on your invoice and remittance advice), cheque, Visa, MasterCard or any debit card such as Maestro or Delta. We do not issue payment reminders but please note that any holiday which is not paid for by the balance due date may be cancelled without further notice and cancellation charges applied. Commercial card payments will incur a 1.85% charge in respect of all transactions. We are unable to accept payment by American Express.

Your travel documents

Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions, ferry or Eurotunnel travel reference, resort information and, where applicable, ski extra vouchers and directions (such as equipment hire, lift passes or ski school for summer ski).

Booking conditions

View our booking conditions