How to book your holiday
Once you have visited our website or read through our brochure and selected your holiday…
Please call our reservations team on 0844 576 0170 to discuss your precise requirements
We should be able to confirm your reservation there and then but in some cases, we will need to call you back. You can also hold options for up to 24 hours on your chosen accommodation. The option will expire if we do not receive a deposit, as outlined below. There is often considerable demand for the same accommodation during the peak weeks so it is advisable to book early to avoid disappointment. We also recommend that you have alternative choices and if possible other dates too.
Confirming your booking
In order to confirm your booking, we will need a deposit of 25% of the total holiday cost (excluding insurance premiums for which full amount is due at time of booking). The deposit can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. In the case of credit cards, we make a 1.85% charge on all transactions in order to cover higher bankcharges. You can now also pay using Barclays Pingit (available 24 Hours). You don’t have to bank with Barclays to use Barclays Pingit, it’s free to download and use, just search for Peak Retreats in the Business Directory and quote your booking number as a reference. Find the app here:
Scan the below QR code:
Please note that when booking ferry crossing, it is a legal requirement for the ferry operators to have details of all passengers travelling, their surname, forename, sex and ages of children under 17.
A confirmation/invoice will follow within 7 days of you booking. It details what has been reserved, the cost of your holiday, and the date by which the balance is payable. Please check the details on the confirmation carefully and contact us immediately if you have any queries, as a binding contract will come in force between us when we issue a confirmation invoice.
Paying the balance of your holiday
The balance of your holiday is due no later than 8 weeks prior to departure. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately. The balance can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. In the case of credit cards, we make a 1.85% charge on all transactions in order to cover higher bank charges. You can also pay by Barclays Pingit, as above. We do not issue payment reminders but please note that any holiday which is not paid for by the balance due date may be cancelled without further notice and cancellation charges applied.
Your travel documents
Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions, ferry or Eurotunnel travel reference, resort information and, where applicable, ski extra vouchers and directions (such as equipment hire, lift passes or ski school) and insurance documents.
View for our booking conditions
If you require further information please call the team on 0844 576 0170 or email firstname.lastname@example.org
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