General Information

Multi-centre holidays

Any accommodation in this brochure can be used for a multi-centre holiday, with time spent in one location, and more elsewhere.

Special needs

We are happy to advise and assist elderly, special needs or disabled customers choose a suitable holiday. Clients with mobility problems are strongly advised to enquire about self-catering accommodation and hotels before booking, as many have steps, steep stairs, narrow doors and awkward corners.

Special requests

Please advise us at time of booking of any special request, which will be communicated to our French partners. All special requests will be noted, but cannot be guaranteed. Cots, TV, telephone lines, bath towels hire, cleaning kit, end of stay cleaning, meal plans are some of the options which can be arranged at some accommodation (when not included in the basic package), sometimes pre-travel, sometimes only on arrival. Please enquire for the availability of these for your chosen accommodation.

Your own car

For many of our accommodation locations, a car will allow you to drive to the sights or the shops without being dependent on public transport. If you don't fancy driving all the way there why not consider fly/drive or rail/drive?

Tourist tax

The local authorities in France may charge a Tourist Tax for each person staying there. This varies from place to place, and can be up to

1 Euros/pers per day.

The Euro

All prices to pay locally (deposit, local tax, linen or TV hire...) are now quoted in Euros.

Travel Documents

All passengers must have a valid standard 10-year passport. British passport application forms are available from Post Offices and you should allow up to 12 weeks for issue or renewal.

Useful source of information

Maison de la France, 178 Piccadilly, London W1J 9AL, Tel: 09068 244123 (premium number)

French Public Holidays

On public holidays (1/5, 8/5, 17/5, 14/7, 15/8) you will find shops, museums and banks are often closed, so make sure you have enough local currency to tide you over.

‘Ski-in Ski-out’ properties

Where a property is described as being ski/in-ski/out, this is subject to normal snow conditions in that resort at the time and to the individual skier’s ability.

A few things to look out for

Mezzanine

An open plan (sometimes closed off) bedroom above the lounge, usually accessed by means of a loft ladder or steep staircase. These bedrooms are not recommended for young children or the elderly.

Sloping ceilings

In most residences the apartments located on the higher floors will have rooms under the eaves and have sloping ceilings therefore restricted headroom.

Bed linen and towels

Normally provided but this is specified within each apartment description. May be a supplement.

Beds

Sofa beds and pull-out beds in lounges are common.

Kitchenette

These are not independent kitchens but still allow you to prepare meals for the whole party during your stay. They include at least two hot plates, sufficient utensils, crockery and cutlery up to the apartment capacity, a fridge, sink and storage space. Please note that mugs, teapots, toasters and electric kettles are not common in French apartments unless otherwise specified.

Electricity and water

Electricity, gas and heating is included in all our accommodation.

Parking

Arrangements vary for each individual property: chalets sometimes have an indoor garage and always outdoor parking. Hotels and residences offer either underground parking or outdoor spaces.

Reception

All residences and hotels have a reception where keys are normally collected and where most queries regarding your accommodation can be answered during your stay. The staff there will also be happy to help with any information or advice on making the most of the resort. Key collection for chalet residents is normally arranged through the owner.

Deposit

A refundable deposit is payable on arrival. It covers breakages or extra cleaning and will be returned at the end of your stay providing that there are no damages and the accommodation is left clean and tidy.  For the apartments where cleaning is not included in the price, we recommend that you take cleaning materials with you.

To book call 0844 576 0170 or reservations@peakretreats.co.uk