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Multi-centre holidays
Any accommodation in this brochure can be used for a
multi-centre holiday, with time spent in one
location, and more elsewhere.
Special needs
We are happy to advise and assist elderly, special
needs or disabled customers choose a suitable
holiday. Clients with mobility problems are strongly
advised to enquire about self-catering accommodation
and hotels before booking, as many have steps, steep
stairs, narrow doors and awkward corners.
Special requests
Please advise us at time
of booking of any special request, which will be
communicated to our French partners. All special
requests will be noted, but cannot be guaranteed.
Cots, TV, telephone lines, bath towels hire, cleaning
kit, end of stay cleaning, meal plans are some of the
options which can be arranged at some accommodation
(when not included in the basic package), sometimes
pre-travel, sometimes only on arrival. Please enquire
for the availability of these for your chosen
accommodation.
Your own car
For many of our accommodation locations, a car will
allow you to drive to the sights or the shops without
being dependent on public transport. If you don't
fancy driving all the way there why not consider
fly/drive or rail/drive?
Tourist tax
The local authorities in France may charge a Tourist
Tax for each person staying there. This varies from
place to place, and can be up to
1 Euros/pers per day.
The Euro
All prices to pay locally (deposit, local tax, linen
or TV hire...) are now quoted in Euros.
Travel Documents
All passengers must have a valid standard 10-year
passport. British passport application forms are
available from Post Offices and you should allow up
to 12 weeks for issue or renewal.
Useful source of information
Atout France, Lincoln
House, 300 High Holborn, WC1V 7JH London, Tel: 09068
244123 (premium number) www.uk.franceguide.com
French Public Holidays
On public holidays (1/5, 8/5, 17/5, 14/7, 15/8) you
will find shops, museums and banks are often closed,
so make sure you have enough local currency to tide
you over.
‘Ski-in Ski-out’ properties
Where a property is described as being
ski/in-ski/out, this is subject to normal snow
conditions in that resort at the time and to the
individual skier’s ability.
A few things to look out for
Mezzanine
An open plan (sometimes closed off) bedroom above the
lounge, usually accessed by means of a loft ladder or
steep staircase. These bedrooms are not recommended
for young children or the elderly.
Sloping ceilings
In most residences the apartments located on the
higher floors will have rooms under the eaves and
have sloping ceilings therefore restricted headroom.
Bed linen and towels
Normally provided but this is specified within each
apartment description. May be a supplement.
Beds
Sofa beds and pull-out beds in lounges are common.
Kitchenette
These are not independent kitchens but still allow
you to prepare meals for the whole party during your
stay. They include at least two hot plates,
sufficient utensils, crockery and cutlery up to the
apartment capacity, a fridge, sink and storage space. Please
note that mugs, teapots, toasters and electric
kettles are not common in French apartments unless
otherwise specified.
Electricity and water
Electricity, gas and heating is included in all our
accommodation.
Parking
Arrangements vary for each individual property:
chalets sometimes have an indoor garage and always
outdoor parking. Hotels and residences offer either
underground parking or outdoor spaces.
Reception
All residences and hotels have a reception where keys
are normally collected and where most queries
regarding your accommodation can be answered during
your stay. The staff there will also be happy to help
with any information or advice on making the most of
the resort. Key collection for chalet residents is
normally arranged through the owner.
Deposit
A refundable deposit is payable on arrival. It covers
breakages or extra cleaning and will be returned at
the end of your stay providing that there are no
damages and the accommodation is left clean and
tidy. For the apartments where cleaning is not
included in the price, we recommend that you take
cleaning materials with you.
What's included in your
holiday cost:
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What's not included in your
holiday cost:
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Return Eurotunnel
crossing from Folkestone-Calais
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Ferry, Eurotunnel,
Train supplements detailed on ferry
page
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All port taxes
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Personal and motoring insurance premiums
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VAT
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Charges for facilities (unless otherwise
stated) e.g sauna
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Accommodation as shown on your invoice
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Local tourist tax (max € 1/pers/day)
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Meals at hotels (unless otherwise stated)
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Personal items such as telephone, drinks, room
service
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Electricity, heating, water and gas
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Parking costs in resort
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Any sport or activity equipment hire or lift
passes
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Deposits requested at self-catering locations
on arrival
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Credit card handling fees
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Linen and end of stay cleaning for
self-catering (unless otherwise stated)
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Reimbursement to apartment/chalet owners and
hoteliers for any damage to their property
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