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How to book your holiday
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Checking availability
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Confirming your booking
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Once you have visited our website or read through our
brochure and selected your holiday…
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In order to confirm your booking, we will need a
deposit of 25% of the total holiday cost (excluding
insurance premiums for which full amount is due at
time of booking). This deposit can be paid by cheque,
Visa, MasterCard or any debit card such as Switch or
Delta. The deposit should be sent or faxed
with the completed booking form which you will find
in the brochure insert or on our website by clicking
on the Booking Form link at the bottom of this page.
When you make your reservation over the telephone,
you will be given a reference which you should write
down in the appropriate box on the booking form.
Please note that when booking ferry crossing, it is a
legal requirement for the ferry operators to have
details of all passengers travelling, their surname,
forename, sex and ages of children under 17.
A confirmation/invoice will follow within 7 days of
you booking. It details what has been reserved, the
cost of your holiday, and the date by which the
balance is payable. Please check the details on the
confirmation carefully and contact us immediately if
you have any queries, as a binding contract will come
in force between us when we issue a confirmation
invoice.
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Please call our reservations team on
0844 576 0170
to discuss your precise requirements
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We should be able to confirm your reservation there
and then but in some cases, we will need to call you
back. You can also hold options for up to 24 hours on
your selected accommodation. The option will expire
if we do not receive a completed form and deposit, as
outlined below. There is often considerable demand
for the same accommodation during the peak weeks so
it is advisable to book early to avoid
disappointment. We also recommend that you have
alternative choices and if possible other dates too.
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Paying the balance of your holiday
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Your travel documents
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The balance of your holiday is due no later than 8
weeks prior to departure. If the booking is made less
than 8 weeks prior to departure, the total cost of
the holiday is payable immediately. The balance can
be paid by cheque, Visa, MasterCard or any debit card
such as Switch or Delta. In the case of credit cards,
we make a 1.75% charge on balances paid in this way
in order to cover for higher bank charges. We do not
issue payment reminders but please note that any
holiday which is not paid for by the balance due date
may be cancelled without further notice and
cancellation charges applied.
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Your travel documents will be sent to you two weeks
prior to your departure. These will include
accommodation vouchers with directions, ferry or
Eurotunnel travel reference, resort information and,
where applicable, ski extra documents (such as
equipment hire, lift passes or ski school) and
insurance documents.
Booking conditions
Click here
to view our Fair trading Terms.
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What's included in your holiday cost:
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What's not included in your holiday cost:
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Return Eurotunnel crossing from
Folkestone-Calais
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Ferry, Eurotunnel, Train supplements detailed
on ferry
page
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All port taxes
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Personal and motoring insurance premiums
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VAT
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Charges for facilities (unless otherwise
stated) e.g sauna
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Accommodation as shown on your invoice
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Local tourist tax (max € 1/pers/day)
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B&B at hotels (unless otherwise stated)
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Personal items such as telephone, drinks, room
service
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Electricity, heating, water and gas
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Parking costs in resort
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Any sport or activity equipment hire or lift
passes
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Deposits requested at self-catering locations
on arrival
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Credit card handling fees (1.75%)
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Linen and end of stay cleaning for
self-catering (unless otherwise stated)
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Reimbursement to apartment/chalet owners and
hoteliers for any damage to their property
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To download our Booking Form in PDF format (Adobe
Acrobat required - please
click here for a link to the Adobe
website where you can download this very useful
application for free) click
here and choose 'Save As' and then
save the small document somewhere on your machine
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If you require further information please call the
team on 0844 576 0170 or email
reservations@peakretreats.co.uk
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