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What past clients have told us – Customer Service

 

Read about what clients have said about our customer service

 

 

“We have just returned from a week in Le Grand Bornand and had a fantastic time.  We would be more than happy to recommend Peak Retreats to our friends for your friendly and efficient service and high quality of resort/accommodation. Well done!”

Mrs C - Le Village du Lessy, Grand Bornand 19th February 2011

 

“Your service was fantastic”.

MrH. Chalets de Jouvence, Les Carroz 12th February 2011

 

“Whole service from Peak Retreats was a pleasure. Little bits like the customer recommendations, travelling in France tips/the map were greatly appreciated. Thank you”.

MrsF. Fermes de Sainte Foy, Sainte Foy 5th February 2011

 

“Excellent service, will be coming back next year to the same resort and accommodation for sure!!!!”

Mr H. Le Penoutley. Sixt 29th January 2011

 

“I am not surprised you have again picked up an award as best operators: you deserve it, and it is always a pleasure to deal with Peak Retreats”!

Mr H. Balcons de la Vanoise, Termignon 22nd January 2011

 

“Thank you to everyone at Peak Retreats for organising all aspects of our holiday so well. I have recommended you to lots of people including my friend who has booked Montgenevre for April 2012. The rail inclusive package was a great addition to the service this year and the Paris transfer was fantastic. I hope others have booked the rail packages and you will be able to offer this service again”.

Mrs F. Le Hameau du Beaufortain, Les Saisies 22nd January 2011

 

“Thank you for another wonderful holiday, facilitated by your informative, friendly and fantastic value company. We will definately be booking with Peak Retreats again”.

Mrs B. La Reine des Pres, Samoens 9th January 2011

 

“I travelled solo booking everything myself apart from accommodation, having problems booking without paying single supplements. Your staff were a great help in finding a suitable place; friendly and efficient”.

Mr H. Cybele, Brides les Bains 15th January 2011

 

“Thank you for making our booking so straightforward, with lovely friendly staff on the phone”.

Mrs L. Hotel Regina, Les Gets 3rd January 2011

 

“Great service from the company”.

Mrs K. Fermes du Soleil, Les Carroz 2nd January 2011

 

“We are travelling and using Peak Retreats again in February, in just 5 wks from last Peak Retreats Ski holiday!!!!”

Mr F. Balcons de la Vanoise, Termignon 2nd January 2010

 

“The pre booking of extras was very efficient”.

Mrs B. La Reine des Pres, Samoens 2nd January 2011

 

“Just a BIG THANKYOU!”

Mrs S. La Reine des Pres, Sameons 2nd January 2011

 

“Efficient as always.”

Mr S. Chalets de Wengen, Les Coches 2nd January 2011

 

“Very efficient service from Peak Retreats. Thank you very much”.

Mr R. Flocons d’Argent, Aussois 26th December 2010

 

“A great holiday thank you. Your information is very thorough and I liked the last email about useful links for travelling through France”.

Mrs C. Chalet des Neiges, Oz en Oisans 26th December 2010

 

“A huge thank you from all the family for such a superb holiday in Les 2 Alpes.  The Hotel (Mercure) was exactly as required.  A very friendly and helpful staff and great food.  Thank you for making this all possible for us.  We will certainly recommend you to friends”.

Mr T. Hotel Mercure, Les Deux Alpes 19th December 2010

 

“Thank you, a lovely holiday!”

Mrs B. La Combe, Aussois 18th December 2010

 

“We especially appreciated the late e-mail before we set off giving on-line details for updates on French roads. Travelling during some extremely challenging weather this was a great help and much valued”.

MrC. Fermes de Ste Foy, Ste Foy 18th December 2010

 

“We have always been pleased with your level of service and the holiday has always lived up to our expectations or been even better. Thank you”

MrsD. Les Balcons de Vaujany 2, Vaujany 18th December 2010

 

“We found the whole holiday very well organised and everything was made easy for us. We could not fault the service of Peak Retreats from the moment of booking to holiday end”.

Mr W. Les Balcons du Val Cenis Village, Val Cenis 18th December 2010

 

“We were delighted; you have a gift of finding these little gems, well done Peak Retreats- again”.

Mrs G. Les Balcons de Vaujany 2, Vaujany 18th December 2010

 

“Extra info a few days before from PR about weather was helpful”.

Mr D. La Combe, Aussois 18th December 2010

 

“Just a note to say what a great holiday we had last week.  It was our third trip with Peak Retreats and once again our “three generation” party had a wonderful time.  Our accommodation at Le Cortina was fantastic (if Peak Retreats were responsible for giving us a much larger apartment then we paid for many, many thanks!) and as my in-laws have now hung-up their skis for the last time they were thrilled to have ended their skiing trips with such a perfect holiday. Many thanks to your team for their help and we eagerly await our Winter 2010 brochure!”

Mrs H, Blandford - Les Deux Alpes, Le Cortina, 3rd April 2010

 

“Just wanted to say thanks for an excellent holiday. Can we book the same room for next Easter???”
Mr W, East Grinstead – Les Houches, Les Hauts de Chavants, 3rd April 2010

 

“Just to say thanks very much for all these last minute emails tips - we enjoyed an excellent holiday in Samoens! Flexi plus a definite bonus”.

Mrs L, Stroud – Les Fermes de Samoens, Samoens, 3rd April 2010

 

“Just a quick note to thank Steve and colleagues at Peak Retreats for helping us out when we left all our ski documentation in the hotel at Troyes. Everything was waiting for us at the Chalets de la Vanoise as you had arranged and we were able to continue our holiday without any more disasters! We also loved the flexiplus Eurotunnel. Having always had problems changing train times with Eurotunnel because they are so full at peak school holiday times, it was lovely to be able to barge to the front, pick up our meal and continue onto the train avoiding all the queues. We'll definitely go for that option again!”

Mrs D, Ware – La Norma, Les Chalets de la Vanoise, 3rd April 2010

 

“I am writing to say what a wonderful holiday we have just had. We thought our last holiday with you was good but this was excellent. Flexi plus is such a brilliant invention! 

We have passed your name onto people we met out there who went with other tour operators and didn't get such a good deal as us. Thank you for a brill holiday”.

Mrs N, Battle – Montgenevre, Hameau des Airelles, 3rd April 2010

 

“Peak Retreats were excellent in their organisation which meant it was very easy to turn up at the resort and get on with the skiing”.

Mr O. Chalets des Neiges, Oz en Oisans 27th March 2010

 

“I just wanted to let you know how happy I was with the service provided by Peak Retreats for our recent skiing holiday.
Charlotte handled our booking and was so helpful. I called her a number of times before and after we'd booked, asking questions about the holiday. She was always happy to help and nothing was too much trouble for her. Please pass on my thanks to Charlotte for making everything so easy for us - she was a pleasure to deal with and is a credit to your company.
 We all had such a great time, and hope to return to Saint-Martin de Belleville next year. Thanks again”.
Mr L, Emsworth – Saint Martin de Belleville, Les Chalets du Gypse, 27th March 2010

 

“Just to say a big thanks to Peak Retreats for the organisation of our weeks skiing in Termignon, thoroughly enjoyed the week. Tunnel crossing excellent, definitely converted from ferries now. Certainly will recommend you to friends as if prepared to drive then it is an extremely good value holiday”.

Mr K, Ringwood – Termignon, Les Balcons de la Vanoise, 27th March 2010

 

“Just wanted to let you know that we had a fantastic holiday with you in Morillon. Everything ran smoothly from the Euro Tunnel crossing, accommodation and resort. Great service”.

Mrs B, Surrey – Morillon 1100, Refuge de l’Alpage C12, 20th March 2010

 

“This my 3rd holiday with you, and each time the accommodation, equipment and helpfulness of the hosts has exceeded my expectations. Carry on doing whatever it is you do!”

Miss B. Hotel Neige et Roc, Samoens – 6th March 2010

 

“Once again Peak Retreats delivered a hassle free brilliant holiday thank you”.

Mr B. Hotel Cote Brune, Les Deux Alpes 13th February 2010

 

“We have just returned from Les Deux Alpes. This is our third holiday with Peak Retreats. We have recommended you to several other families who have also enjoyed the experience. Your service is far better than other operators”.

MrB. Hotel Cote Brune, Les Deux Alpes 13th February 2010

 

“I would like to thank you on behalf of your staff for your quick and efficient service in enabling us to book a very late holiday with you to Les Deux Alpes on Jan 7th. Our previous operator could not deliver on their promises and with a flight already booked we had few choices available. Thanks to the office staff for making it so easy for us”

MrsJ. Hotel Cote Brune, Les Deux Alpes - 7th January 2010

 

 

 

 

“I just wanted to say that having used Peak Retreats several times it is really nice to deal with a company that gives such good service and goes the extra mile”.

Mr S, Wiltshire – Valloire, Les Valmonts, 11th April 2009

 

“Very happy with the service from Peak Retreats - quick at handling enquiries and the Eurotunnel flexi-plus was a lifesaver given the levels of Easter traffic”.

Mr B, London, Vallorcine L’Ours Bleu, 10th April 09

 

“Thank you so much for helping us book a fantastic last minute holiday.  I have spoken to both Charlotte and Lisa on the phone and they were really informative, friendly and helpful”.

Mrs B, Southampton, Montgenevre, Hameau des Airelles 4th April 2009

 

“I have always found Peak Retreats excellent! I take 3 Ski Holidays a year... and always book the main one with Peak Retreats”.

Mr W, Blackburn – Morillon 1100, Le Buet, 4th April 2009

 

“We were extremely impressed with Peak Retreats!  Marie-Ann was our contact; she was very professional & helpful, and provided all info we required. Very prompt service too. A most professional booking and holiday experience. I was also very impressed with your website.  We were 100% happy with this holiday, and will not hesitate to come back to PR again.  Also, our experience served us well, choosing North-facing slopes in late March, a preference which paid-off. Congratulations, PR, you’re a very good team, and you delivered an excellent value-for-money package.  We have already recommended PR to several fellow ski travellers we met along the way.  Hopefully we will be dealing with you again in 2010 & beyond.  Thanks so much!”

Mr H, Southampton – Termignon, Les Balcons de la Vanoise, 21st March 2009

 

“We were most impressed with everything to do with the booking etc.  Many thanks”.

Mrs Y, Surrey – Samoens, Les Fermes de Samoens, 14th February 2009

 

“We were very pleased with the British staff who we spoke to on the phone. They were really helpful. Very good to deal with. Thank you”.

Mr M, Lincoln – Les Deux Alpes, Le Cortina, 14th Feb 2009

 

“Overall a fantastic holiday and we will be booking again for next year.  Peak Retreats were v. helpful and kept us informed at all stages before we left on trip.  Many thanks to Peak Retreats for the care they took over our booking”.

Mrs C, Surrey – Morillon 1100, Le Jardin Alpin, 14th Feb 2009

 

“Excellent service from staff as the holiday was booked only a few days before we left the UK.  We will use Peak Retreats next year!”

Ms Young, Norwich – Val Cenis, Les Alpages de Val Cenis, 14th February 2009

 

“Very well organised and all pre-departure information was very helpful and informative”.

Mr K Middlesex – Valloire, Les Chalets du Galibier, 14th February 2009

 

“I was impressed with Flexi plus and the amount of information received before our holiday. You were clear and helpful and we will be booking with you next year. Thank you”.

Mrs M, London, Champagny, Les Alpages de Champagny, 14th February 2009

 

“Just a big thanks to all of the staff for their help. We had a lovely time made all the easier by yourselves”.

Mrs H. Kent – Notre-Dame de Bellecombe, Le Village, 24th January 2009

 

“Liked the emailed information and liked the can do attitude of the telesales staff”.

Mr G, PorthcallPeisey-Vallandry, l’Oree de Cimes 3rd January 2009

 

“I would like to thank you for your help and say that we have been very impressed with the level of help and service and will definitely be back to book with Peak Retreats”.

Mrs J Leicester – Vaujany, La Fedora, January 2009

 

“Thank you - your booking process and information provided for the holiday was excellent and made everything run very smoothly”.

Mr S, Bristol - Oz en Oisans, Chalet des Neiges, 27th Dec 2008

 

“We had a fantastic holiday and can not recommend Peak Retreats and the arrangements they made for us more highly. We especially enjoyed the flexibility of flexiplus for the Eurotunnel, which made travelling less stressful”.

Mrs P, London – Morillon 1100, Jardin Alpin, 27th Dec 2008

 

“Overall a fantastic service, it is the first time I had used Peak Retreats, an excellent experience with very good value for money and top staff”.

Mr B, Bristol, Les 2 Alpes, Alpina Lodge, August 2008

 

“May I say how pleased we are with the holidays and the trips we have arranged through Peak Retreats and hope there will be several more in the future”

Mrs T, Powis – Notre Dame de Bellecombe, Le Village, 26th January 2008

 

“…..your service is 1st class and if I am in a position to book again in the future I wouldn’t hesitate in using your company again”

Mrs T, Essex – Samoens, Les Fermes de Samoens, 05th January 2008

 

Parysa, many thanks to you and Jessica for your time and assistance with the holiday booking, the reason we booked with Peak Retreats was due to the excellent service we have received.”

Mrs V, Cambridge – Chamonix, Les Balcons du Savoy, 14th July 2007

 

“I found all the staff I dealt with very helpful and courteous. Parysa also emailed me extra photographs and gave honest information about the residence I booked. The information sent to us with our accommodation was very useful too…..I will recommend Peak Retreats to friends. All paperwork came through quickly. The brochure is well presented and gives useful and honest information. Thank you”

Mrs H, Leeds – Les Deux Alpes, Flocon d’Or, 7th April 2007

 

"Service in phone excellent. Friendly and helpful”

Mr W, Exeter - Saint-Gervais, Le Grand Panorama, 7th April 2007

 

“Dealing with Peak Retreats has been so efficient. I’ll definitely do it again sometime!!”

Mr. S, Southampton – Saint Gervais, Le Grand Panorama, 17th February 2007

 

“Having just returned from another very successful family ski holiday booked with you at Samoens we would like to thank you for your first class travel arrangements with en-route accommodation and your selection of chalets and resorts. Our family booking was complicated because we travelled as three groups at different times yet all went very smoothly. Well done.”

Mr H, Norwich – Samoens, Les Fermes de Samoens, 10th February 2007

 

“We have just returned from a wonderful weeks skiing at the Grand Hotel in Valloire, France. I would just like to say that everything to do with my contact with Peak Retreats in booking the holiday was dealt with efficiently, politely and very satisfactorily. There were NO problems in the resort with any of the bookings I had made for ski hire etc or lift passes and the hotel was comfortable and extremely accommodating. SeaFrance obliged by getting us onto earlier ferries both outward bound and return when we turned up before our allocated slots. This is the first time I have used Peak Retreats and was expertly looked after by Jess and would have no hesitation in recommending the company. Queries were dealt with promptly by phone and confirmation paperwork/vouchers arrived when they were due. I found the website, which was my first point of contact, easy and pleasant to browse and get the information I needed. Previous experience from less professional companies have prompted me to send you this email. Need I say more?!”

Mrs W, Cambridge – Valloire, Grand Hotel de Valloire, 10th February 2007

 

 

 

 

®      For the resorts in Grand Massif/Portes du Soleil/Mont Blanc such as Les Carroz, Samoens, Sixt, Les Gets, Chamonix, Vallorcine, Evian, Annecy, St Gervais, Argentiere, Morillon, Les Saisies, Les Houches, Notre-Dame de Bellecombe and Morzine – please view here

 

®      For the resorts in Maurienne Valley/Tarentaise/Oisans such as Val Cenis, Aussois, La Norma, Termignon, Valloire,

      Saint Sorlin, Brides les Bains, Vaujany, Les 2 Alpes, Montgenevre, Oz-en-Oisans, Les Coches, Montchavin and La Grave –       

      please view here

 

®      Back to testimonials homepage – please view here

 

If your chosen accommodation or resort is not listed above it does not mean it is not highly recommended. We have personally visited each resort and accommodation and we will happily give you our honest opinion. 

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