Q.
Do I have to share a vehicle with other
people?
A. No, it's a private transfer for just
your party.
Q.
Is the transfer direct or do we stop en
route?
A. Our private transfers are direct,
door-to-door (to and from the accommodation specified
on your voucher).
Q. Does the driver speak English?
A. All our drivers speak English and
French. Occasionally we are obliged to use a local
taxi firm, in which case we cannot guarantee the
driver will speak English.
Q. What type
of vehicles do you use?
A. Most of our transfers are in new,
comfortable, air-conditioned 8 seater minibuses.
Q. I have
lots of luggage, ski & snowboards etc.
is there an extra charge and will there be
room?
A. There is no extra charge for carrying
reasonable luggage and our Transfer company has
arrangements in place to cater for most luggage
associated with a ski holiday. In exceptional
circumstances eg. 8 people with 3 pairs of skis each
please advise us in advance.
Q.
Do you supply child seats?
A. Baby seats and boosters can
be lent to you free of charge provided they are
requested at the time of booking. Please note however
that you will need to fit the seat yourself in the
vehicle as our drivers are not insured to do this.
There is only one type of seat to fit
most infants so we cannot make any special
request or provide further information in this
respect. Some parents may not find the seat supplied
comparable to what they have at home so if you have
specific requirements please bring you own seat with
you on the plane.
Q. Can I
change the date or time of my
transfer?
A. Yes, subject to availability and our
terms and conditions.
Q. How do I
locate my driver or vehicle at the
airport?
A. Your driver will be waiting for you
at the arrivals with a board displaying your name.
Q. How long
will I have to wait at the airport?
A. Your private transfer will normally be
at the airport for the scheduled arrival time of your
flight. Our transfer company monitors flight arrival
times so as to be waiting for you when you
arrive.
Q. What
happens if I cannot find my driver at the
airport?
A. Call the emergency number on your
Peak Retreats transfer voucher and you will be
directed to your driver.
Q. What about
flight delays?
A. Flight delays are not uncommon and are
fully catered for at no
extra charge provided minimum
courtesy and flexibility are allowed for.
Clients are firstly asked to do their best to keep
our transfer company informed about all possible
delays to their flight(s) (by calling the number on
your Transfer voucher). Especially if this is known
before departing the UK. Our transfer company
monitors flight arrival times so they will normally
be able to adjust their travel arrangements to
incorporate these. If the allocated driver was not
informed of the delay and cannot wait any
further for the arrival of the client, a small
delay may occur in dispatching another driver.
Unreasonable requests for driver
waiting following major delays (over 90 mins)
will be charged for at an hourly rate of 15 Euros per
hour.
Q. I have lost my luggage,
can you collect it for me later?
A. All the airlines have handling
agents. They will organise for any luggage to be
forwarded to your resort address.
Q. How do I confirm my
resort pickup time?
A. The driver will agree with you your
return pick-up time and place but please ring the
transfer company 24hrs prior to your departure from
resort to re-confirm. The number is on your Peak
Retreats Transfer voucher (which you hand to the
driver at pick-up) but we will also provide you with
another slip to keep.
Finally please note that our Transfer Company's
Terms & Conditions must be adhered to (these are
available on request from Peak Retreats). For
instance smoking is not permitted in the
vehicles and they reserve the right to
refuse to carry any person who is thought to be under
the influence of alcohol and/or whose behaviour is
considered to pose a threat to the chauffeur, the
vehicle or the other passenger(s).
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